As technology improves, content changes and marketing encroaches on PR, you need to focus on upskilling.
verb, gerund or present participle: upskilling
To learn new skills
Boosting your skills will help you avoid losing out to competitors or getting stuck in a rut when it feels as if the PR industry is starting to shift its practices under your feet.
I wanted to start this article with a look at 3 core skills that are going to be vital for any PR professional to focus on. You can also check out the biggest PR challenges in 2019 article for additional ideas.
Most, if not all, of these skills, can be learned or honed with online courses, books, training and so on.
Marketing and PR are not the same, but they are getting more aligned and there is a lot more overlap than before. The thorn in our side is this though: Marketing has done a much better job of embracing and navigating the digital space to meet their goals than PR.
And this is where we need to start learning from them, especially when it comes to content promotion and leveraging of digital real-estate to gain attention.
Paid, earned and owned media are all go-to tactics for many marketers and PRs, but most public relations professionals haven't connected the dots when it comes to executing a coordinated campaign using all three.
Imagine never having to send an email to get coverage, and instead developing your story, boosting it on social networks, then targeting key media contacts and getting it in front of them.
It provides a whole new level of control.
This is where I see marketing has found its opportunity to cut through the noise and thus resulting in a blurring of the lines. It’s time for PR professionals to take these tactics and apply their own strengths to them.
For long-term success and the ability to go up against your competitors, focus on these marketing skills:
- Keyword research
- Trends analysis
- Web analytics
- The user experience of content
Here are some resources to get you going with these new skills:
Audiovisual Media & Graphics
There are so many new channels and possibilities, but that also means there is a lot of noise to cut through. Audiovisual media and graphics are essentials to make sure your PR content sticks out from the rest on a busy feed.
Types of content to know?
Video is the medium that is most likely (62%) to get thoroughly consumed instead of just scanned, or skipped. You'll also see high on that list sits Multimedia articles and social posts.
And what do people want to see more of?
You guessed it! Video again!
It makes sense that a PR professional should work towards gaining these skills. Key messaging can be distributed through video and graphic design, helping build up the brand.
Nowadays it's difficult to post a piece of content online and hope that people click through. Video drives engagement and curiosity so it needs to be a standard part of your content creation in the future.
You'll either need to learn a thing or two, or hire a person or two.
Note: Waiting around for other people to create videos and graphics can be a real blocker for progress, and not all design is complicated enough to need a designer. You can make really cool things on the fly.
Here are some resources to get you going with these new skills:
AVE has been the PR teams go-to metric for success. But it's becoming a serious thorn in the side of the industry now as every department has the tech to report it's ROI. AVE is bloated, baseless, and increasingly useless.
So it's vital that the PR team can find a way to report progress or success that isn't a fictional metric.
If you are able to understand the metrics behind your content performance, you are able to provide insight into the actions of visitors.
You are able to know what pages are visited, how long for, test different headlines, styles, and layout. Data is only as useful as your understanding of it and ability to use it to your advantage.
Being able to use and understand platforms such as Google Analytics is a good place to start. For example with cohort analysis, you can start to see how well you bring people back to your site. What happened on a specific day that drove results and so on. AVE will soon become a mystic metric, relegated to the past.
These are what I call the core skills. Vital to your professional progress in this changing industry. Now we look at some more 'nice-to-haves' that will only help you with career progress.
PR Soft Skills
Because of the changes that the PR industry is experiencing, it's important to not only have analytical and creative skills but also soft skills.
Sharing of insights and knowledge, more integration with the sales and marketing teams and new duties are driving this need. Below is a selection of soft skills that should be developed.
Planning & Composure (Crisis)
With social media, it is very difficult to escape a crisis. News spreads fast and the actions you take will work as a positive or negative catalyst. Just assume you will experience one.
Composure is a need during a crisis which is why planning is so important. Planning as many scenarios as possible may feel strange but with the fast-paced world we live in, anything is possible. This is for potential PR crises that you may have to deal with.
Remember, anything is possible.
Here is an in-depth crisis communication plan well worth checking out to make things easier. Planning doesn't mean that you only prepare for the worst. Planning means having a solid editorial calendar - for you and your media contacts.
If you can gather editorial features for the year ahead, you can plan your outreach and content strategy accordingly. You can also make lemonade out of lemons like these companies did, and knock your crisis communications out of the water. Extra coverage becomes a cherry on top.
As marketing and PR duties become entangled, teamwork becomes a necessity. Marketing has a grip on data and analytics, you have the creative angles and messaging to play on. Working together ensures no lost opportunities or mismatched campaigns.
Data-backed campaigns can and do provide a lot of media opportunities - rankings, trends, reviews.
Marketing will be able to provide this data and help with graphics/video too (remember this can become a blocker if you cannot make changes on the fly).
As much as data is vital to the success of any campaign, there does need to be an element of problem-solving too. Data needs a human touch to ensure it makes sense or even has any value to the readers (and thus editors who make the decision to include your content or not).
Or, a sure-hit campaign launched but nothing happened. Placid coverage if any and it felt like it was going to go well - what happened? Being creative and a problem-solver will be fundamental for future campaigns.
Learning from the not-so successful campaigns is just as important as doubling-down on successful campaigns.
With social media being so fast and loud, reputation management needs addressing. The PR team or professional within the company will be the go-to person for this. So when the management team calls on you for a valid opinion and a strategy, you need to be able to lead.
This is skill is second-nature for many communications professionals. But it doesn't hurt to improve it, especially as more people are joining the part (marketing team) in the near term.
Leadership is also about taking data and understanding where things need to go. How you will get there and when.
Whilst the world changes at a rapid pace - new tech, trends, and strategies - the PR industry at times can feel a little slow.
Flexibility requires an understanding that new technology is coming to the industry. It's accepting that processes will change and adapting to them. If marketing becomes a core part of your team then you need to know the best way to get the most out of them.
It requires you to understand and use data, which hasn't been a strong point with PR. Media kits contain wishy-washy demographics, AVE is a burden and no clear ROI.
This area of the industry is ripe for improvement. But this will only happen if you are ready to be flexible and adapt to the change.